South Africa
OPERATIONS MANAGER
Agency name:
Careers24 Careers 
Industry:
IT & Telecommunications
Career level:
Manager
Employment type:
Full time
Job location:
South Africa, Delmas
Salary offered
R 48 001 to R 60 000
Requirements
Education:
Specialist's Degree
Experience:
2-5 years
Languages:
Afrikaans, English
Driving license:
No
Job role
Operational Excellence
You will uphold and continue to drive operational excellence across the branches. You will drive best practices with a focus on outcomes for our customers. You will identify and own local initiatives that will continue to optimize our highly customer focused operational teams.
Incident and Escalations Management
You will be the point of contact for enquiries regarding issues impacting our customers during your team’s coverage. As a key member of the Operations Management Team, you will be expected to participate in managing customer, service and network escalations and related incidents. The manager is expected to respond to critical issues regarding incident management on an as needed basis. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the customer base. You will own accountability to provide our customers with an exceptional support experience and assist customers with customer focused service
Benefits
Medical insurance
Meals
Company background
Careers24, a specialist online recruitment site since 2005, advertises jobs in South Africa as well as international job opportunities by South Africa's leading companies. We offer recruiters the opportunity to post job ads as well as search the Careers24 database of CV's.
Candidates can search job ads for available positions, upload their CV's and apply online for relevant employment opportunities.
Typically Careers24 carrries over 13,500 live jobs at any time generating over 525,000 job applications from over 1.4 million unique visitors that visit the site in a month.
Careers24 is a company of Media24 and benefits from being part of the Naspers Group - Africa's largest media company. Our jobs are distributed across a network of leading sites including News24.com, MWEB and OLX.co.za. Careers24 has invested in technologies and platforms ensuring a superior experience for both recruiters and candidates.
Careers24 has offices in Johannesburg and Cape Town and services all regions in South Africa. To enquire about advertising your job vacancies on Careers24.com please contact our sales office on
